From looking up an administrative procedure to finding the government service that handles it, Idarati is getting an overhaul as the government tries to move more of the paperwork people deal with online.
The revamped national portal now gives access to 874 online services and lists 2,533 administrative procedures, with the Ministry of Digital Transition and Administrative Reform saying the database will continue to be checked and updated with public bodies.
The change is also meant to address a familiar problem with government portals: knowing what you need to get done does not necessarily mean knowing which procedure or administration to look for.
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Idarati is therefore gradually reorganising services around the user’s situation rather than simply listing one procedure after another.
Someone looking for a public service would be guided according to what they need to do, while the Idarati e-Services gateway brings digital services offered by different administrations and public institutions into one place.
The ministry says the portal has been designed for use across devices, allowing procedures to be accessed without a visit to an office where the service is available online.
Search and navigation have been reworked and changes have also been made for people with disabilities.
Users who do run into trouble can submit feedback on the online services they use. The ministry says those responses will be used to identify problems and improve the services concerned.
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An AI marketplace is to offer tools for citizens, businesses and government departments, including systems to help users find services and deal with administrative information. Public-sector employees are also expected to have access to AI tools.
How far that changes an ordinary trip through the bureaucracy will depend on what comes next.
The ministry wants Idarati to eventually make greater use of information already held by the administration. Instead of waiting for someone to search for a procedure, the system could alert them to a deadline, tell them about a benefit they may be entitled to or point them towards the relevant service.
Those functions are not being presented as fully available with the present revamp. The ministry says data and AI will be integrated gradually.
Idarati X.0, the next version envisaged by the government, is expected to go further, bringing digital identity, a national digital wallet and greater exchange of information between administrations into the system.
Under the planned “once-only” system, a document or piece of information already provided to one government body would not have to be repeatedly supplied to others.
